Terms of service
Overview
Welcome to Crystal Waters Official Shop. The terms “we,” “us,” and “our” refer to The Crystal Waters Shop. We operate this store and website, including related information, content, features, tools, products, and services, to provide you with a curated online shopping experience.
The Crystal Waters Shop is powered by Shopify, which enables us to provide our online store and related services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you visit, interact with, or purchase from our store.
Please read these Terms of Service carefully. By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you should not use or access our website or services.
1. Access and Account
By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for any minor dependents to use this website.
To make a purchase, you may be asked to provide information including your name, email address, billing address, shipping address, and payment details. You agree that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.
2. Products
We make every effort to accurately display and describe our products. However, product colors, sizing, placement, and appearance may vary slightly from what appears on your screen due to device settings, display differences, and the production process.
Many items in The Crystal Waters Shop are produced on demand, which means they are made specifically after your order is placed. Because of this, some minor variations may occur between product mockups and the final item.
All product descriptions, pricing, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit quantities available for purchase.
3. Orders
When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion.
Your order is not accepted until payment has been received and processed and an order confirmation has been issued.
Please review your order carefully before submitting it. Because many items are produced on demand, we may be unable to change or cancel an order once it has entered production.
If we need to change, cancel, or decline an order, we will attempt to notify you using the email address, billing address, shipping address, or phone number provided at checkout.
Purchases are subject to our Refund Policy.
You agree that products purchased from our store are for personal use and not for commercial resale or export.
4. Prices, Payment, and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price shown at the time your order is placed and confirmed.
Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs duties, import fees, or other charges that may apply.
You agree to provide current, complete, and accurate purchase and payment information for all orders. You represent and warrant that you are authorized to use the payment method provided and that all charges incurred by you will be honored by your payment provider.
5. Shipping and Delivery
Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect shipping information, weather events, production delays, or other events outside our control.
Once an order is transferred to the shipping carrier, risk of loss may pass to you, subject to applicable law.
Please make sure your shipping address is complete and accurate before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
6. Returns and Refunds
Returns, replacements, exchanges, and refunds are handled according to our Refund Policy.
Because many products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change-of-mind purchases.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us promptly at shop@iamcrystalwaters.com with your order number and photos of the issue so we can review and assist.
7. Intellectual Property
All content on this website, including but not limited to names, logos, trademarks, designs, images, graphics, product artwork, text, audio, video, and other materials, is owned by The Crystal Waters Shop, Crystal Waters, its affiliates, licensors, or content providers and is protected by applicable intellectual property laws.
You may use this website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, modify, display, perform, publish, download, store, transmit, or otherwise exploit any content from this website without prior written permission.
The names, logos, product names, designs, and slogans associated with Crystal Waters and The Crystal Waters Shop may not be used without prior written permission.
All other trademarks appearing on the website are the property of their respective owners.
8. Third-Party Services and Tools
Our store may include third-party tools, services, apps, payment processors, fulfillment partners, shipping providers, or other third-party functionality. These services are provided “as is” and “as available.”
We are not responsible for the availability, accuracy, performance, policies, or practices of third-party services. Your use of third-party services may be subject to separate terms and privacy policies from those providers.
9. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for reviewing or evaluating third-party content, accuracy, policies, products, or services.
If you choose to access third-party websites, you do so at your own risk. Please review the policies and terms of any third-party website before engaging in any transaction.
10. Relationship with Shopify
The Crystal Waters Shop is powered by Shopify, which enables us to operate our online store. However, any purchases you make through our store are made directly with The Crystal Waters Shop.
By using this website, you acknowledge that Shopify is not responsible for any aspect of sales between you and The Crystal Waters Shop, including any injury, damage, loss, return, refund, or customer service issue related to products purchased through our store.
11. Privacy Policy
Your use of our website is also governed by our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process certain personal information related to your access to and use of the store in order to provide and improve its services.
Please review our Privacy Policy for more information about how personal information is collected, used, shared, and protected.
12. Feedback, Reviews, and Submissions
If you submit reviews, feedback, comments, photos, ideas, suggestions, or other content to us, you grant us the right to use, reproduce, publish, display, distribute, and promote that content in any medium for purposes related to operating, improving, and marketing our store and products.
You represent that you own or have the necessary rights to any content you submit and that your submission does not violate the rights of any third party.
We reserve the right, but have no obligation, to monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, infringing, or otherwise inappropriate.
13. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.
We reserve the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is inaccurate, including after an order has been submitted.
14. Prohibited Uses
You may use our website and services only for lawful purposes.
You agree not to use the website or services:
- For any unlawful, fraudulent, abusive, or malicious purpose
- To violate any applicable laws, rules, or regulations
- To infringe upon our intellectual property rights or the rights of others
- To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others
- To submit false or misleading information
- To transmit viruses, malware, or harmful code
- To collect or track the personal information of others
- To spam, phish, scrape, crawl, or interfere with the operation or security of the website
- To impersonate another person or entity
- To reproduce, duplicate, copy, sell, resell, or exploit any portion of the website or services without permission
We reserve the right to suspend, restrict, or terminate access to our website or services if we believe these Terms have been violated.
15. Termination
We may terminate or suspend your access to the website or services at any time, without notice, if we determine that you have violated these Terms or engaged in conduct that may harm us, our customers, Shopify, or any third party.
Any obligations and liabilities incurred before termination will survive termination.
16. Disclaimer of Warranties
Our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated otherwise.
We do not guarantee that the website will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.
17. Limitation of Liability
To the fullest extent permitted by law, The Crystal Waters Shop, Crystal Waters, Shopify, and our respective affiliates, partners, officers, employees, contractors, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products purchased through the store.
This includes, without limitation, damages related to lost profits, lost revenue, lost savings, loss of data, replacement costs, delays, errors, product use, or inability to use the services, even if advised of the possibility of such damages.
Some jurisdictions do not allow limitations of liability for certain damages, so some of the above limitations may not apply to you.
18. Indemnification
You agree to indemnify, defend, and hold harmless The Crystal Waters Shop, Crystal Waters, Shopify, and our respective affiliates, partners, officers, employees, contractors, service providers, and licensors from any claims, damages, losses, liabilities, or expenses, including reasonable attorneys’ fees, arising out of your breach of these Terms, your violation of any law, your misuse of the website or services, or your violation of the rights of a third party.
19. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. The remaining provisions will remain in full force and effect.
20. Waiver and Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, along with any policies posted on our website, constitute the entire agreement between you and us regarding your use of the website and services and supersede any prior agreements or communications.
21. Assignment
You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent.
We may transfer, assign, or delegate these Terms and our rights and obligations without notice or consent.
22. Governing Law
These Terms of Service and any separate agreements related to our services shall be governed by and construed in accordance with the laws of the applicable jurisdiction in which The Crystal Waters Shop operates, without regard to conflict of law principles.
Where required, disputes shall be handled in the applicable federal, state, or local courts with jurisdiction over the matter.
23. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.
It is your responsibility to review these Terms periodically. Your continued use of or access to the website following any changes constitutes acceptance of those changes.
24. Contact Information
Questions about these Terms of Service should be sent to:
Crystal Waters Official Shop
Email: shop@iamcrystalwaters.com
Mailing Address:
43 Randolph Road
Suite 228
Silver Spring, MD 20904
USA